Refund policy

Cancellations and returns 

If you wish to return the products or parts of the products you have ordered, please first always contact us by e-mail (info@wello2.com).

When you receive an order, first check that the package contains the items and pieces mentioned on the included receipt. Do not start to use the products until you have checked your order! If the delivery contains incorrect or additional products, do not open or use them. Report any deviations to us immediately. We cannot refund the price of non-returnable products. We process returns once a week. The price of the returned products will be refunded after processing.

Unopened and unused products have a 14-day right to return, in accordance with the Consumer Rights Act, from the time of receipt/pick-up. Because of the nature of the products (hygiene product), the right to return is not available for products opened or otherwise unsellable or used. You can return a product if unused and unopened and well packed in its original package. Please attach a copy of the receipt/delivery and the attached return form filled in. You can get more detailed instructions for return from our customer service. 

After checking the products, we will refund the money back to the account indicated by the returnee on the return form. Returns are processed once a week. 

If the customer does not collect the delivery on time, or if the customer has entered their address information incorrectly or incompletely and the package is returned to us, we will charge the costs for the return and for resending the delivery. If the customer cancels the returned order, we will deduct the receiving and delivery costs from the amount refunded.